Refund policy
Return & Refund Policy
At MendBraces, we're committed to providing high-quality products and ensuring you have a positive shopping experience. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of delivery.
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase.
Items that have been worn, washed, damaged through misuse, or are not in their original condition may not be eligible for a refund.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
To help us resolve your issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging
We'll review your request and provide a suitable resolution as soon as possible.
Refunds
Once your returned item has been received and inspected, we'll notify you of the status of your refund.
If approved, your refund will be issued to your original payment method. Depending on your payment provider, it may take 5–10 business days for the funds to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you need a different size or received a defective item, please contact us before placing a new order. We'll do our best to arrange an exchange where possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the incorrect product.
We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.
Order Cancellations
Orders may be cancelled before they have been processed for shipment. Once an order has been shipped, it cannot be cancelled and must follow our standard return process.
Contact Us
If you have any questions about our Return & Refund Policy or need assistance with a return, please contact us at:
Email: support@mendbraces.store
We'll be happy to assist you as quickly as possible.