Shipping policy
Shipping Policy
Last Updated: August 2026
Thank you for choosing MendBraces. We are committed to delivering your order quickly, securely, and with complete transparency.
Order Processing
Orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).
Once your order has been processed and shipped, you'll receive a shipping confirmation email with your tracking number.
Please allow up to 48 hours for tracking information to become active.
Estimated Delivery Times
Delivery times vary depending on your location.
| Region | Estimated Delivery |
|---|---|
| United States | 5–8 Business Days |
| Canada | 6–10 Business Days |
| United Kingdom | 5–8 Business Days |
| Australia | 6–10 Business Days |
| Europe | 5–10 Business Days |
| Rest of World | 7–15 Business Days |
Please note that these are estimated delivery times and may vary due to customs processing, weather conditions, or carrier delays.
Shipping Costs
Shipping costs are calculated during checkout.
From time to time, MendBraces may offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
As soon as your order ships, you'll receive a tracking number via email.
If you haven't received tracking information within 3 business days, please contact our support team.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
Delivery Delays
While we strive to deliver every order on time, delays may occasionally occur due to:
- Customs inspections
- Carrier disruptions
- Extreme weather conditions
- High shipping volumes
- Public holidays
- Other circumstances beyond our control
If your order experiences an unexpected delay, we'll do our best to keep you informed.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, delivery delays or additional shipping charges may occur.
Please contact us immediately if you notice an error in your shipping address after placing your order.
Lost or Damaged Packages
If your order arrives damaged or appears to be lost during transit, please contact us within 7 days of the expected delivery date.
Our support team will investigate the issue and work with the shipping carrier to provide an appropriate resolution.
Contact Us
If you have any questions about shipping or your order, please contact us.
Email: support@mendbraces.store
We'll be happy to assist you.